Bank of America Hiring for Product Consultant- Merchant Services at Charlotte, NC Full Time

Job Description:

This product consultant role is within our Merchant Services Product and

Innovation team. This role is primarily responsible for the review and

analysis of product-related customer feedback and complaints regarding

our merchant services product offering. This position also provides the

opportunity to partner across our Product & Innovation team, Client

Experience and Operations teams to determine cause of complaints, action

items and process improvements opportunities.

Job Responsibilities:

• Analyze and review all received merchant services product-

related customer complaints to categorize, determine root cause and

next steps

• Ability to build relationships across workgroups, workstreams,

and multiple lines of business; creates a culture of collaboration

• Co-lead or participate in internal meetings/calls as related to

complaints and feedback

• Contribute to monthly complaints and feedback analysis and

findings via various reporting decks

• Identify, track, report, and manage open issues or risks through

escalation and/or closure

• Identify opportunities for enhancing and improving process related

to complaints analysis

• Required Skills: “Must” have these skills to be minimally qualified. • Excellent written and verbal communication skills • Strong critical thinking and problem-solving skills • Ability to navigate a large, matrixed organization • Strong collaboration and partnership skills • Ability to review and analyze a large sets of data in Excel • Ability to successfully multi-task and prioritize key initiatives and projects • Proficiency in Microsoft Office (Specifically Powerpoint & Excel

Desired Skills: • Payments and/or Merchant Acquiring experience • Experience reviewing customer feedback and complaints • Consultative and problem-solving background

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0