Bank of America Hiring for Research and Adjustments Rep II at College Park, GA

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for resolving research and adjustment inquiries within the bank’s practices and procedures. Individuals in this role maintain internal operational and financial controls and ensures that they are observed for all assigned cases. These individuals ensure that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system and financial controls. In this role, individuals must notify leadership of escalated matters or issues to ensure minimum risk occurs.

Responsibilities:

• Works daily incoming exceptions
• Maintains aged exceptions to a minimum
• Enters daily entries through internet based applications
• Performs account maintenance which could be routine or complex depending on customer account type
• Maintains high-volume portfolio
• Investigates and resolves issues and requests

Skills:

• Oral Communication
• Learning Agility
• Organization
• Multitasking
• Time Management
• Project Management
• Decision Making
• Procedure Execution
• Legal Structures & Legal Forms
• Written Communication
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Excel
• Examination of Legal Documents