Bank of America
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
The Retirement Onboarding and Operations teams within Wealth Management Operations provide onboarding, plan maintenance and operational support for Institutional and Personal Retirement clients for product lines offered through Retirement & Personal Wealth Solutions (RPWS).
The Personal Retirement Operations Team processes new account documents, complex distributions and corrections for Personal Retirement accounts. The products supported include: Health Savings Account, IRA/Roth, SEP/SIMPLE/BASIC, NextGen 529 and Education Savings.
The Special Distributions / History File phone position combines processing, risk control, and customer service. The candidate would be responsible for processing and taking phone calls related to Special Distribution ASAP requests (Beneficiary, Divorce), History File Adjustments, Deposit Adjustments and Distribution Reversal ASAP requests for branch offices and Edge. This includes reviewing documentation (e.g., death certificate, divorce decree, marital settlement agreement and various legal paperwork), to determine if payments are being distributed to the authorized parties.
Key Responsibilities:
- Handle inbound calls from branch and home office partners related to the divorce/death/adjustments
- Maintain extreme organizational skills
- Handle inbound ASAP inquiries from branch and home office partners related to the divorce/death/adjustments
- Effectively research reversal requests to ensure validity
- Proactively review weekly reports to ensure accurate tax reporting
- Work efficiently and effectively with internal and external partners to service client requests
Required Skills:
- White-glove service experience
- Strong communication and interpersonal skills
- Strong problem solving and decision-making skills
- Strong organization and follow-up skills
- Must possess the ability to adapt quickly to a dynamic and changing environment
- Quick learner who can develop expertise promptly
Desired Skills:
- Knowledge of individual retirement accounts
- College degree preferred
- Shows initiative
Job Band:
H6
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
M-F, 10am-6:30pm EST
Referral Bonus Amount:
0