Bank of America Hiring for Sr Claims Analyst – 1st Shift – 12/5/2022 at Newark, DE Full Time

Job Description:

Class Start Date – 12/5/22

Schedule – Monday-Friday, 6:30 am – 5:30 pm; flexible

At Bank of America, we’re guided by a common purpose to help make financial lives better by connecting clients and communities to the resources they need to be successful. Make a difference by joining the Credit Fraud team in Consumer Credit & Small Business Claims Operations.

The Sr Claims Analyst reviews and decisions Credit Fraud claims within Bank policies and procedures. Responsibilities include:

• Investigate and decision incoming fraud application claims, which can be more complex and require strong analytical/problem resolution skills.
• Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims.
• Maintains internal operational/financial controls for all assigned cases.
• Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system and financial controls.
• May provide support and training to other analysts within the department.

We’ll help you

• Get training and one-on-one career coaching from managers who are invested in your success. You’ll also receive additional development through our Consumer Academy to help you succeed in your role.
• Provide clients with a personalized experience by helping them – through exceptional client care

As a Sr Claims Analyst, you can look forward to

• Ongoing professional development to deepen your skills and optimize your expertise as the industry evolves and changes.
• A world-class suite of employee benefits.

Required Skills

• Strong analytical/research/problem resolution skills
• Manage high volumes effectively while mitigating loss to the Bank
• Ability to meet deadlines and work independently in a high paced environment
• Strong organizational skills and ability to pivot as the business changes
• Ability to communicate clearly and concisely with all levels of leadership
• Strong computer skills: ability to multi-task using multiple systems

Desired Skills

• 1 year experience in a claims processing role
• Experience in a Fraud or Non-Fraud Claims back office investigations, Detection, or Call Center role
• Working knowledge of claims case management systems.
• Proficient in MS Tools (Word, Excel, etc..)
• Experience in reviewing/handling high risk accounts
• Experience in handling or diffusing escalated customer situations
• Previous credit lending authority in decisions of Credit Card and Consumer Lending applications

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday 6:30am-5:30pm

Referral Bonus Amount:

600