Job Description:
Manages, monitors and supports the day to day data sourcing and reporting capabilities within stated Service level agreements. Manage the Production deployment activities according to documented SLA’s and develop production support dashboards and supporting metrics. This position has the responsibility to investigate, research and suggest solution options, define technical implementation tasks/timelines and track technical delivery to support established Enterprise Data Privacy Technology milestones. This position works closely with senior business and technical leaders, cross functional groups and third party vendors to deliver enterprise data privacy capabilities.
Responsibilities
Maintain Platform Services & Support manual/playbook
Manage and coordinate the day to day Production reporting and deployment tasks with internal and external application development teams
Oversee Service Level Agreement process, metric reporting for missed SLA’s and root cause analysis for missed SLA’s.
Oversee JIRA completion rates and reporting required
Maintain SME level knowledge in all products and services provided for Privacy Tech
Develop and manage stakeholder communication routines for upcoming changes and/or deployments
Required Skills
3+ years of experience in writing SQL queries
2+ years of JAVA and/or web development experience
Excellent written and verbal communication skills
Detail oriented with the ability to handle a variety of tasks; works in a self-directed manner and takes a proactive approach to job responsibilities
Highly organized with the ability to prioritize work, manage complexity and deliver solutions on deadlines
Great analytical, critical thinking and problem-solving abilities
Ability to work with the stakeholders to understand the concerns, risks and issues
Acting as a liaison between the business and its information (IT) department
Demonstrated passion for intellectual curiosity and accuracy as well as the ability to research issues and identify root cause and patterns.
Desired Skills
Experience and/or knowledge of Data Privacy Laws
Experience and /or Knowledge of Privacy by Design concepts
Experience with JIRA ticket creation
Project Management Experience
Job Band:
H5
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
Referral Bonus Amount:
0