Bank of America
Job Description:
Responsibilities:
Review potentially fraudulent activity and/or accounts for the prevention and detection of possible transactional and non-transactional fraud. The analyst will take appropriate action based on transaction characteristics and account changes with indicators of complex issues related to possible account take over. An ideal candidate will demonstrate attention to detail when making outbound calls and improve the customer experience when receiving inbound calls. Experience is gained through training, following established procedures, guidelines and research utilizing multiple systems and tools.
Requirements:
- Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments
- Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools
Desired Skills
- Strong attention to detail
- Consistent performance
- Knowledge of fraud detection bank systems, Previous Fraud Experience
Job Band:
H6
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
Referral Bonus Amount:
0