Bank of America Hiring for Sr. Operations Consultant at College Park, GA Full Time

Job Description:

The Operations Consultant is responsible for the design, development and implementation of QA routines to support high risk processes performed within Cash & Transportation Services. Works closely with Front Line Units and business partners to achieve strong results and mitigate risks. May manage projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area.

• Builds strong relationships with Business Partners.
• Has in-depth understanding of the business unit’s operations processes and implications on other groups within the operations function and other divisions within the company.
• Supports change management activities.
• Clearly recognized as a subject matter expert by peers.
• Supports leadership with onboarding and training activities.

Required Skills:

• Excellent written and verbal communication skills; communicates clearly and crisply
• Strong relationship management skills to influence and support business partners
• Ability to facilitate meetings, capture key outcomes/actions and own project/process documentation
• Ability to work independently and collaboratively to ensure timely business outcomes
• Strong organizational skills and ability to manage competing priorities without sacrificing quality or timeliness
• MS Office proficiency (Excel, Power Point, Word, Visio)
• Excellent communication / problem solving skills
• Coaching / Training skills
• MS Office proficiency (Excel, Power Point, Word, Visio)
• Strong leadership skills including ability to effectively sequence work and enlist team support on deliverables
• Proven ability to think strategically end-to-end and execute tactically
• Motivated self-starter who can deliver results with minimal direction
• Adept at making sound business decisions

Desired Skills:

• Experience with quality assurance testing and performance improvement
• Experience with Cash and Transportation Services operations
• Ability to navigate effectively/creatively through roadblocks in a professional, diplomatic demeanor
• Strong understanding of Business Process Management

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0