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Job Description:
Key Responsibilities include but not limited to: Building and managing client and business partner relationships while improving overall client delight. Candidate must be on hand to offer premium Client service and deal with all Client queries and manage the relationships between our Clients and internal BofA departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are essential. Directly interacting with Clients daily, you will be the main point of contact for clients on all operational issues and will act as Client advocate within BofA to ensure all clients’ needs are met.
Provide a consultative approach to client through implementation
Facilitate internal and external client calls to work through implementation requests utilizing project management and technical skills
Troubleshoot, research, and respond to internal client team requests
Engage key stakeholders throughout the implementation process