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Berkshire Hathaway HomeServices Carolinas Realty Hiring for Relocation Coordinator – Raleigh Area at Raleigh, NC Full Time
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1. Client Service (20-30%)
4. Perform additional responsibilities as requested or assigned. (0-10%)
Performance Expectations
Education:
Join Berkshire Hathaway HomeServices Carolinas Companies’ savvy team of real estate marketing professionals. We are a collaborative group who likes to share ideas and welcomes diverse perspectives. We are attracted to proactive, forward-thinking problem solvers. The Berkshire Hathaway name is internationally recognized for its strong foundation, financial strength and integrity. Berkshire Hathaway is #6 on Fortune’s list of most admired companies. Our parent company HomeServices of America is also the largest real estate company in the US. We partner with our team members to provide opportunities for growth so that our players can achieve successful and meaningful careers. You can find out more about our company on www.BHHSCarolinas.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law. We are an equal opportunity employer.
There is an opening for a full-time relocation coordinator position in the Relocation Department. This is a full time (40 hr/wk) position. The relocation coordinator counsels clients and coordinates the relocation process for incoming and/or outgoing clients derived from 3rd party relocation companies/broker referrals or online inquiries. The relocation coordinator assigns a sales associate and performs a variety of administrative activities to ensure a superior client experience. This position works in a fast paced changing team environment, which includes virtual team members. Flexibility in work schedule is needed to provide superb customer service to clients and other team members.
Responsibilities include but are not limited to:
1. Client Service (20-30%)
- Field leads for incoming and/or outgoing referrals, assess client needs, respond to inquiries and counsel client throughout relocation process.
- Assign sales associate.
- Review broker price opinions.
- Assist with rental referrals, providing rental or household goods movement information.
- Facilitate communication between all parties and routinely follow up with client and sales agent.
- Establish and foster relationships with other coordinators in the BHHS network to expand agent opportunities and facilitate referral if client is outside of the HomeServices service areas.
- Establish relationships with and market to third party contacts in order to secure more business.
- Develop and follow-up on leads using telephone, e-mail and postal mail contact.
- Provide information and/or offer services such as mortgage, title and insurance.
- Participate in agent training.
2. Provide support to relocation coordinators statewide (20-30%)
- Cross-train with Coordinators, provide PTO coverage for absences.
- Provide support with preparation and coordination of forms, correspondence, relocation packets, marketing materials, agreements, inspections and other client or transaction documents.
3. Administrative (20-30%)
- Maintain records, database, client files, and generate reports.
- Schedule meetings and perform general office tasks.
- Handle correspondence and referral checks. Support other relocation staff, provide PTO coverage, and assist with special projects.
- May prepare newcomer packets and mailings for clients.
- May assist with rental referral, property management: maintenance, repair, utilities.
4. Perform additional responsibilities as requested or assigned. (0-10%)
Performance Expectations
- Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
- Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
- Establish and maintain positive and productive work relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
- Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
Qualifications
Education:
- Associate’s degree in business or related field or equivalent knowledge and work experience.
Experience:
- Two to four years business experience.
- Real estate or relocation background preferred, but not required.
Knowledge and Skills:
- Effective analytical, problem-solving and decision making skills.
- Ability to prioritize and handle multiple tasks and projects concurrently. Good organization and time management skills.
- Strong computer and communication skills.
- Presentation skills.
- Excellent customer service skills.
Other:
- Flexibility in work schedule is required to meet deadlines and service client needs.
