Berkshire Hathaway HomeServices Chicago Hiring for IT Technician at Chicago, IL Full Time

Top real estate firm seeking IT Technician. Must have high level of customer service and tech skills to oversee IT Help Desk and service the technology needs of our real estate agents and employees. Must be proficient in proprietary end-user software programs; assist users in person, by phone and email. Telecommunication experience is required. Position will require travel to our local branch offices in the City of Chicago and Northern Suburban region. One weekend per month will be required to provide on-call remote support. This is a full-time, benefit eligible position.

Job Duties and Responsibilities

• Customer service experience required. Formal customer service training/certification preferred. Retail IT sales and customer support experience preferred. Ability to trouble-shoot, problem solve and handle urgent technical issues professionally, effectively and courteously. Excellent written and oral communication skills a must. Work continually toward self-development on customer service and IT skills.

• Provide customer support, including any of the following: receive and respond to inquiries; perform research necessary to answer inquiries; direct customers to appropriate department for more complex inquiries; handle complaints or transfer complaints to appropriate parties; resolve problems as they arise through a request or as they are noticed during other involvement.

• Develop, plan, direct and implement projects to achieve business goals relative to profitability, cost control, and organizational effectiveness.

• Order computer hardware and software.

• Install, maintain, upgrade and relocate computer hardware.

• Install software and provide initial user training where necessary.

• Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize, and resolve end user technical problems and questions.

Qualifications

Education:

• Associate’s degree in information systems, computer science or related field; or equivalent work experience and knowledge.

Experience:

• Two+ years of diverse experience in the information technology field.

Knowledge and Skills:

• Extensive technical knowledge of computer hardware and software, including usage, installation, repair and configuration.

• Effective oral and written communication skills. Excellent interpersonal skills, a customer service focus.

• Effective analytical, problem-solving and decision making skills.

• Detail oriented.

• Ability to prioritize and handle multiple tasks and projects concurrently under deadline pressure.

• Must be able to work independently; resourceful and action-oriented.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• Able to travel to different company work locations.

• Ability to work occasional evening or weekend hours as needed to complete projects or resolve problems.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor’s (Preferred)

Experience:

• IT support: 2 years (Required)

Work Location: One location