Facebook App Looking For Business Planning and Operations Program Manager, Business Messaging at New York, NY Full Time

Meta is seeking a Program Manager on the Business Planning and Operations (BP&O) team to support the Business Messaging Group (BMG). This role is an exciting and high-profile opportunity to influence the trajectory of a high growth business within Meta covering our business messaging solutions across WhatsApp, Facebook Messenger and Instagram.The role of the BP&O group is to maximize business performance by being the objective, trusted partner to the business teams through analytics, strategic planning, cross-functional collaboration and operational excellence. The ideal candidate will possess a balance of strong project management, strategic thinking, analytical, communication and stakeholder management skills who can partner effectively with BMG leadership teams and with cross-functional teams at Meta such as Sales, Marketing, Finance, Data Science and Data Engineering.In this role, you will support business planning, drive strategic and operational projects, and conduct business analytics and insights, to help accelerate growth and scale the business. The initial focus will be on business reporting, go-to-market integration for new business acquisitions, and will evolve over time based on business evolution and priorities. You will work within the wider BP&O team to support global projects, and improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. This includes identifying ways in which tools can be built and deployed to improve workflows.You can move fast while keeping focused on high-impact projects and a structured thinker who also loves the details. You’re as comfortable solving conceptual problems and creating frameworks to refine a team’s thinking as you are getting into the weeds to understand the details of how things work. You have a proven ability to build strong working relationships with business partners and supporting stakeholders; this is a highly cross-functional and global role, so high collaboration is essential. You must be able to roll-up your sleeves and be passionate about your work, detail-oriented, analytical, and have excellent problem-solving abilities. The ideal candidate will have experience in business planning and operations and/or management consulting in a relevant industry, a deep understanding of sales and marketing processes, the ability to thrive in a dynamic, fast-paced environment delivering against tight deadlines, and a passion for scaling business operations.

Business Planning and Operations Program Manager, Business Messaging Responsibilities:

Identify, scope and own critical projects and initiatives for the Business Messaging Group, partnering with cross-functional teams across the organization

Develop in-depth analyses and recommendations that provide actionable insights, enabling business leaders to drive growth

Support management in strategic, operational and business planning. Conduct insightful analysis using internal and external data to underpin business decisions

Develop and implement go-to-market strategies (e.g. for new markets, products or verticals, org restructuring and design) and supporting post-merger integrations initiatives

Develop strategies and operating models to help optimize and scale sales operations across multiple products in BMG, including segmentation, propensity modelling, incentives design and cross-sell strategies

Build cross-functional relationships to help solve complex, often ambiguous, problems on behalf of the business

Contribute to business integration and efficiency opportunities with regard to delivering on long-term org growth priorities

Work independently, managing multiple concurrent projects and driving initiatives in a cross-functional, fast-paced environment

Minimum Qualifications:
9+ years experience in sales strategy, business strategy and/or operations in a B2B environment in the tech industry

Proven experience executing & implementing projects successfully. Demonstrable experience with building credibility, influencing & managing senior stakeholders internationally

Proven project management expertise gained in management consulting and/or growth analytics within technology companies

Sound understanding of sales cycle and business metrics, with experience in tracking and reporting them. Experience working with sales, marketing and/or sales operations teams

Advanced Excel and PowerPoint skills

Proficiency with CRM tools (e.g. Salesforce) and data visualization tools (e.g. Tableau)

Preferred Qualifications:
Enterprise software/SaaS industry experience

Multinational experience

Experience with sales and marketing automation tools

Bachelor’s degree in an analytical field (e.g. Computer Science, Engineering, Mathematics, Finance or Statistics)

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].