QualificationsObjective-CAnalysis skillsJenkinsPHPCommunication skillsBachelor’s degreeMaster’s degree
Provide world-class support to the Facebook Platform developer community
Become an expert in our products, our developers and their needs by providing effective technical consultation, scaling developer support with Sales and Partnership growth
Manage technical and product issues and escalations, delivering the highest level of developer satisfaction through resolving technical issues
Build product insights through data based investigations from operations and developer experience/sentiments and work with cross-functional partners to take appropriate action, leading improvements with our tools and processes
Demonstrates thought leadership of operational expertise to drive strategic decisions to promote the growth of sub-team(s) being lead or are part of (market, platform, etc.)
Contributes effectively in decision-making meetings with other managers and team leads by defining and shaping support strategy, ensuring alignment between support, product and other cross-functional teams, building trust in high pressure/fire-drill situations
Proactively and independently apply critical thinking to boost overall efficiency outside immediate line of reach, recommend appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and share this knowledge across the team
Regularly frames and considers issues, being an expert in our products, our developers, and their needs within the larger scope and goal of the team and translates them into actionable insights and consultation that have key business impact
Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
Confidently and constructively challenges priorities and/or the direction of a certain project. Begin to lead through others by removing obstacles, stop pieces of work, and/or re-prioritize resources, positioning others to be successful
Demonstrate strong leadership at a global level as a resource, point person, and mentor to others, regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
Lead and execute several concurrent complex projects while using your problem-solving skills to resolve large business problems
Effectively manages key relationships with multiple cross functional partners, demonstrating leadership by facilitating communication of the team and nurturing cross functional relationships
Understands and appreciates perspectives from different teams and different types of people, making informed decisions and recommendations based on the reprioritization of competing needs
Proactively create an atmosphere where team members want to work with him/her
Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
3+ years of experience in software development with a Masters or 5+ years of experience in software development with a Bachelors
Programming experience in one or more of the following languages: Java, PHP, Objective-C, Python and Ruby
Communication skills in English
Demonstrated problem-solving approach and analytical skills
Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Write production code that will improve our internal tooling and our external support channels, building understanding across a variety
Experience developing for mobile would be an advantage
Experience in enterprise support role would be an advantage
Experience with docker, Jenkins or similar
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].