Facebook App Looking For Participant Management Program Manager (Infrastructure) at Menlo Park, CA Full Time

Come join a diverse and collaborative research team and help us make Facebook the best social platform for our two billion plus users. You will be responsible for Program Management on the Participant Management Infrastructure team. Program Managers build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem solving operational hurdles to enable Researchers to do their most impactful work.

This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers on our Business and Consumer Participant Management teams.

The ideal candidate enables the UX Research team’s best work by leading strategic planning of programs, navigating ambiguous situations, managing short and long-term project milestones, connecting resources to research needs, and removing barriers to doing great work. Our Research Program Managers are experts in problem solving and multitasking, building long-term relationships, and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level. The ideal candidate is a self-starter, resourceful, highly organized, detail-oriented, and collaborative.

This role requires program management experience and strong leadership skills. You should be passionate about the services we provide, the people that we serve, and the impact of research on those services.

Manage projects with critical vendors and internal cross-functional teams for a participant management platform and lead scheduling, communication, documentation and updates to the Participant Management and UX Research community

Manage ongoing communication, workflows, and objectives for participant management tools programs

Create, scale and execute strategic programs to ensure the team is working at optimum efficiency

Drive participant management technology improvements and identify opportunities for optimizing workflows

Work with privacy, legal and security teams to monitor and maintain tool compliance

Manage and prioritize multiple Participant Management Infrastructure projects and programs

Partner with Participant Management Program Managers on predicting roadblocks, identifying creative solutions, finding resources, and developing relationships with key stakeholders

Collaborate with Participant Management Team and cross-functional partners to create, maintain and refine recruiting processes and programs

4+ years of relevant program or project management experience

Experience working in a fast-paced environment that requires independent time management, task prioritization and flexibility

Communication skills for interacting with and using data to drive change with cross-functional stakeholders

Proven experience building relationships with peers and stakeholders

Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills

Experience using MS Office tools (Excel, PowerPoint, Word, Visio or other process mapping software)

Experience in the UX research field and/or UX participant management

Experience working in an operations role

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].