Facebook App Looking For Payment Partner Support Engineer at Sunnyvale, CA Full Time

Payments are a key part of our mission to build community and bring the world closer together. Our payment systems underpin over $25 billion of Meta’s revenue, enabling multiple products and platforms to offer end-to-end transaction capabilities. We are looking for a Payment Partner Support Engineer to join our global support team. The successful candidate will join a small and growing team providing a unique opportunity to help define and execute Meta’s strategy for Payments support.Payment Partner Support Engineering is a highly technical team that works with strategic partners and cross functional Engineering team to deeply support payments services with Meta. In this unique role, you will use your technical and support skills to drive value for our partners and for Meta. Our ideal candidate will combine engineering and support skills plus with an interest in online payments and financial services. They will ensure that managed services and support flows between Meta and its strategic partners are successfully implemented.

Payment Partner Support Engineer Responsibilities:
Works with our payment partners, and cross functional teams, to integrate and maintain Meta’s connections to partner payment networks

Provides ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system. Ensures a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Meta’s internal technical teams, to resolve payment service issues

Builds and maintains automated monitoring systems to ensure high availability of payments services

Communicates partner needs to the Meta product team, to improve people’s experiences with our products

Helps scale programs by drafting documentation and other materials that can be used by our partners to integrate with Meta infrastructure, presenting cross-functional and global context

Provides on-call support coverage via on call rotation schedule including weekends Works with cross functional teams to deliver impactful results, through data based root cause analysis

Works with cross functional teams to deliver impactful results, through data based root cause analysis

Contributes effectively in decision-making meetings with other leads by providing thoughtful ideas and proposals on matters of importance, building trust in high pressure situations

Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team

Leads and completes several concurrent complex projects while using your problem-solving skills to resolve large business problems

Regularly frames and considers issues within the larger scope and goals of the team and translates them into actionable insights that have key business impact

Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance

Effectively manages key relationships with multiple cross functional partners, demonstrating leadership by facilitating communication of the team and nurturing strong cross functional relationships

Be recognized and known as an expert across the global team and company on a particular topic. Regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management

Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources

Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals

Proactively creates an atmosphere where team members want to work with him/her

Minimum Qualifications:
5+ years of experience as a Technical Support Engineer, Site Reliability Engineer

Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#

Experience with system administrations and scripting under Unix/Linux systems

Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)

Currently has, or is in the process of obtaining a Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.

Preferred Qualifications:
Experience in the payment processing and/or banking industry

Good technical understanding of online payment processing flows (Merchants, Acquirer Banks, Issuers bank)

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]