Facebook App Looking For People Support Advisor at Austin, TX Full Time

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers. The People Support Advisor, part of Facebook’s Global People Operations team, will work to deliver consistently accurate data and standard processes across the entire employee lifecycle. This role will execute critical key People transactions and data, while ensuring that the data we manage is clean, in compliance and up to date. This role will work closely with internal and external partners to make sure the processes are aligned with the strategy around the employee experience. The ideal person exhibits patience, attention to detail, teamwork, motivation, and an upbeat attitude.

Provide outstanding support to employee and internal stakeholder inquiries around processes, policy, and issues related to onboarding, offboarding, benefits, payroll, and/or employee movement.

Manage inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems and escalate issues or re-assign inquiry, as required.

Execute with accuracy and high standards, the delivery of transactions and processes.

Maintain a commitment to our key performance indicators (KPIs) around accuracy, responsiveness and completeness.

Maintain detailed and accurate documentation in the Knowledge Base tool.

Demonstrate knowledge of and adhere to all government policies and standards (e.g. HIPAA, ERISA, IRS, DOL, Section 125, etc.).

Create and maintain documentation around key work functions, providing training and mentoring support on areas where you are designated as Subject Matter Expert.

Complete regular data quality reviews and audit.

Help drive process improvement projects.

1+ years of Human Resources experience, with experience managing back end processes and programs to support the employee experience.

Experience with Excel including creating pivot reports, VLOOKUPs, and charts/graphs partnered with analytical and problem solving experience.

Proven customer service skills.

Analytical and problem solving skills.

Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action.

Experience interacting with all levels of an organization.

Self-starter and fast learner with minimal direction.

Computer skills, including proficiency with MS Excel application.

Attention to detail and accuracy.

Collaborative, and excels in a team environment.

1+ years of Workday experience.

Experience supporting employee life cycle operations (e.g. onboarding, movement, offboarding, etc.).

Technical background.

Experience in continuous improvement.

Shared services experience preferred.

Experience working in various aspects of HR ad hoc.

Experience interacting with all levels of a professional organization and work cross-functionally across many teams.

Experience working in a fast-paced environment and dealing with ambiguity.

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].