Facebook App Looking For Project Manager, App Integrity Operations at Remote Full Time

Every day, people come to Meta to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Community Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. The App Integrity Operations team within Community Operations works on improving the support experience for different Meta products – from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Meta community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Community Operations is for you.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other potential objectionable material. I.e. child exploitation, graphic violence, animal abuse, self-injury and other content which may be considered offensive or disturbing.

Project Manager, App Integrity Operations Responsibilities:
Deeply understand the architecture and integration points of Meta’s community support processes, products, and policies

Analyze complex support flows and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions

Track and analyze key operational metrics to deeply understand the support ecosystem and help determine how to prioritize optimization efforts

Work with cross-functional partners to improve the community support experience on our existing suite of products

Partner with regional teams to assess the effectiveness of scaled solutions supporting Meta’s global user base

Use problem solving skills to identify and resolve large and complex business problems

Drive end-to-end management of projects including planning, measurement, execution, and communication

Minimum Qualifications:
2+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team

2+ years of experience initiating and driving projects to completion with minimal guidance

2+ years of experience doing business process analysis

Experience leading process improvement projects and managing fast-paced change across a cross-functional landscape

Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams

Experience creating business cases to gain project approval and prioritization

Preferred Qualifications:
1+ years of experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement

Experience working in a technology company or consulting firm

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].