Facebook App Looking For Project Manager, Payment Operations Strategy at Remote Full Time

Global Operations exists to give people the power to build community on our platforms, by making sure they have the best and most secure experiences possible. Risk and Payments serves our global community by providing customer support for payment issues, and protecting individuals and businesses against payment abuse. We seek to lead the payments industry in trust, integrity, and support. To help us achieve this mission, we are hiring a Project Manager within Payment Operations’ Strategic Portfolio Program Management team. The Payment Operations Strategic Portfolio Program Management Team is responsible for facilitating creation of high-quality customer support experiences and driving organizational maturity to deliver impact for Meta’s payment customers. We partner with multiple teams including Product Management, Engineering, and Scaled Operations to ensure products and features launch and perform safely and successfully. We are seeking a collaborative and proven team player who is eager to learn, detail-oriented, and experienced in project management. This role will also require strategic thinking and strong communication, analytical, and creative problem-solving skills.

Become a subject matter expert in PayOps projects and processes in order to effectively advocate for operational excellence with key stakeholders (including leadership and cross-functional partners)

Effectively plan and manage complex end to end projects from the initial ideation phase through final execution

Proactively and effectively communicate status updates, risks and issues, trends, and the impact of changes to multiple audiences

Drive internal and external process improvements, consulting with cross-functional teams to understand needs and pain points related to tooling, agent strategy, training processes, escalations and customer experience

3+ years experience in project management

2+ years experience working with cross-functional partners

Experience independently managing end to end projects including stakeholder management, meeting facilitation, and administrative tracking and coordination

Experience managing and maintaining project documentation and project management tools for stakeholders and leadership

Experience communicating and articulating complex situations

Experience prioritizing and making decisions in complex environments

Experience working in the financial services, payments, or commerce ecosystem (e.g., payment processing, payments risk/fraud operations, payments customer support, payments engineering)

Experience working with geographically distributed teams

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]