Facebook App Looking For Specialist, Intellectual Property Operations at Remote

Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.Our team helps protect the digital rights of media creators and rights holders. As a member of Legal Operations, you’ll play a key role in ensuring that the team is always innovating, improving and handling IP matters efficiently and quickly. This team is uniquely responsible for the success of the program as a whole as it touches virtually all aspects of Facebook’s Intellectual Property ecosystem and has a diverse group of stakeholders across the team and company.Candidates are expected to think creatively about challenging issues and are passionate about problem solving. They will also be able to work successfully across teams and countries, and use their analytical expertise and empathy to proactively drive solutions. We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on Specialists who are passionate about protecting the intellectual property rights of users and rights holders across the Facebook family of apps.

Effectively manage a set of support queues by responding and resolving incoming reports and escalations of alleged legal rights infringement with high quality, speed and empathy

Become an expert in operational workflows in order to effectively advocate for operational excellence (e.g.: policy creation and enforcement, process optimization, measurement and reporting)

Identify trends and opportunities to develop strategies and implement data driven solutions to improve tools, systems and policies

Plan and execute team-wide projects to further our mission and improve user experience while liaising with cross-functional partners to move these initiatives forward

Work closely with our Legal team and represent IP Operations to product, sales and engineering as well as other Community Operations teams

Develop skills in a number of different areas of the business including data analysis, tool development (ex: SQL, dashboards, Excel) and subject matter expertise in intellectual property policies

2+ years of work experience in end-to-end project management, product, business strategy, and/or operations

1+ years of experience in customer support or support operations

Knowledge of the intersection of legal guidance, policy on the Internet

Legal or Intellectual Property experience

Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].