Facebook App Looking For Systems Performance Specialist, Risk & Payment Operations at Remote Full Time

This role will be responsible for Systems Performance of our internal infrastructure. The Systems Performance Specialist will triage incoming bugs submitted by agents and stakeholders before passing onto engineering teams to execute the fix needed. The Systems Performance Specialist will also conduct root cause analysis of past bugs in order to identify improvements in our end-to-end process (agent training, business requirement submissions, and testing framework).

Systems Performance Specialist, Risk & Payment Operations Responsibilities:

Become an expert in core fraud and customer support infrastructure, tools, systems, and workflows

Manage the pipeline of bug submissions across internal tools that are used to support Fraud and Customer Support Operations teams, working closely with multiple cross-functional partners and engineering teams to ensure on-time delivery

Partner closely with engineers and cross-functional stakeholders to troubleshoot issues and support engineers and stakeholders with bug fixes

Define clear business problems and drive alignment between teams using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals

Collaborate with our Risk and Payments Operations teams in determining fraud review and support requirements that allow products to scale

Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements

Develop technical roadmaps, project plans and effective communication strategies to implement new systems end-to-end

Analyze the scale and efficiency of workflows to make drive data-driven decisions that align with team/company goals and values

Minimum Qualifications:
2+ years of experience in technical project management or program management

2+ years leading medium to large complex projects that involve multiple stakeholders

2+ years of experience working with cross-functional teams

Experience communicating with a broad audience

Experience leading cross-functional efforts across multiple time zones and functions

Experience thinking strategically about complex issues, leading to thoughtful recommendations and action plans

Preferred Qualifications:
Experience with software development principles and project management frameworks

Experience working with engineers to drive technical projects end-to-end

Experience in QA Testing

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]