Global Operations’ focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.The Global Partner Operations & Enablement team is a key part of Global Operations, with the Enablement team comprising of Partner Health Monitoring, Partner Governance, and Change Delivery. These teams partner closely together to enable the most impactful support for the community through management of our outsourced and contractor operations. Partner Health Monitoring (PHM) Team helps enable our Partner Operations team with the required analytics, RCA and program delivery to run a robust Partner site operation. This team drives site level analyses & insights, providing close operational support to the Partner Managers. We are looking for a full time Data Analyst to be part of this high-performing global team.
Effectively build and own a data focused roadmap that solves key business opportunities for GPO&E
Plan and collaborate with a global team on data driven initiatives to solve complex operational problems
Investigate & define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Perform root cause analyses on key problem areas
Work with data and analytics partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
Identify and assess risks & opportunities: drive site/program level goals & metrics to improve performance
Explore new opportunities to support Partner Operations to drive impact on business goals
5+ years of experience in strategy, analytics or process improvement within similar domains
2+ years experience using SQL or other querying language
1+ years of experience in managing large cross-functional projects
Experience leading cross-functional projects and experience working with people at all levels both inside and outside of Facebook
Experience managing projects with ambiguity in a high-pressure environment
Experience communicating the results of analyses, along with the experience compiling briefing materials and other communications
Experience working with high-performance teams focused on analytics
Experience using other programming languages such as Python, R etc.
Strong program and project management experience
Demonstrated success presenting complex research data (qualitative and quantitative) in a clear and compelling manner that inspires action
Experience working with or in support of diverse communities and global teams
Demonstrated experience in cross-functional collaboration across multiple stakeholders
Experience working within operations ecosystems
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com.