QualificationsMicrosoft OfficeBachelor’s degreeBachelor of Science
We are seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to serve as a specialist for law enforcement and safety matters. You must have flexibility to adapt to changing priorities, business and organizational needs. In addition, you must have the ability to operate independently in a fast-paced, small but growing environment and work proactively with various teams across the organization, including business, product, customer support, communications, policy, and growth.
Review and accurately assess legal requests from law enforcement officials, ensuring that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
Bring operational excellence to a team that handles a large volume of incoming requests.
Clearly respond to process and policy inquiries from law enforcement, government agencies and internal parties, both in writing and over the phone.
Work cross functionally to drive policy, processes and documentation improvements for the WhatsApp Law Enforcement Response Team.
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.
Participate in on-call emergency after-hours and weekend rotation duty.
BA/BS degree and 3+ years of operational experience
Experience prioritizing multiple functions and tasks while managing work time without compromising quality
Experience working independently and using judgment
Experience with various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
Experience analyzing information to assess threat and risk
Experience making decisions independently using judgement and rationale
Knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role)
Experience communicating with cross-functional teams and/or law enforcement agencies
Knowledge of Facebook’s suite of products
Experience dealing with high-pressure escalations, grey areas and ambiguity
Familiarity with WhatsApp service
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.