Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. Community Product Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Product Operations is for you.We are seeking to hire people leaders into the Problem Process organization within Community Product Operations. Process teams drive the operational protocol to scale our enforcement of the community standards to our community of 2 billion people. The team owns the operational health and design of key workflows and metrics and identifies and drives improvements in those aligned to core metrics. The team are subject matter experts in the abuse areas they support and leverage this to maintain an overall picture of the roadmap for the abuse area. Process teams drive these efforts in service of our overall Community Integrity objectives in close partnership with a large cross functional team. On this team, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies and operations to reduce the prevalence of problem abuse areas on our platforms.A successful candidate is a resilient self-starter who thrives in driving structure in ambiguous spaces, working in fast-paced environments and leveraging strong strategic and critical thinking skills to define solutions to new problem sets. You have a passion for developing others and bring out the best in your teams. You are an influencer who will work directly with our cross-functional team, as well as all of the teams within Community Operations, to scale global projects from inception to launch.
Provide leadership, guidance and career development to a team of project managers
Lead and enable a high-performing team to deliver on goals by providing superb 1:1 support, and enabling deeper, more scalable solutions
Help shape team strategy and vision, establish team goals and work with direct reports and leaders across the organization on strategies for executing, measuring progress and sharing results
Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy and product improvements
Be able to effectively zoom in and out to address near term business needs as well as setting a long-term strategy for Community Support
Build strategic relationships with global and cross-functional partners to drive improvements to the community support experience
Communicate process, policy and product concepts effectively to leadership, business and cross-functional partners
10+ years of experience working in operations, domains such as online operations, informational systems, compliance, risk management, policy, legal operations or management consulting
3+ years of people management or leadership experience
Demonstrated experience influencing across functional boundaries and/or globally
Analytical and problem-solving experience
Experience Trust & Safety, Risk Ops or Investigations
Experience working with product, engineering or technical teams
BA/BS degree or higher
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at email@example.com.