The Product Operations team fuels product quality and engagement by analyzing user issues at scale and advocating for their resolution. As a Product Specialist, you will be responsible for analyzing the quality and stability of a specific Facebook product. You will leverage data analysis and multiple sources of user feedback to identify user experience themes, prioritize issues, and communicate key takeaways to product, engineering, design, and other cross-functional partners to shape product direction. You will work cross-functionally with other teams within Facebook to improve user experience.
Become an expert in the health and quality of a specific product
Develop and communicate compelling analyses and recommendations over aggregate trends from user feedback
Build strategic relationships and manage communication and alignment across multiple partner teams
Collaborate with Engineering and Product Management to shape, support, and execute product goals that positively impact the user experience
Communicate the potential impact of product changes to internal stakeholders
Instill a focus on quality in the product culture by creating objective data driven stories that influence and convince product teams to prioritize quality projects
2+ years of experience working in tech, consulting, or an operational capacity
Experience with SQL
Experience prioritizing competing demands in an ambiguous, fast-paced environment
Experience constructing interpersonal relationships across teams, communicating technical content and analytical insights to multiple audiences
Experience using data to tell a story and influence direction
Graduate degree or 3+ years work experience in a product-building environment
Track record of leadership and experience working independently
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.