The successful candidate will join the Product and Service Operations (PSO) team within Facebook’s Global Marketing Solutions (GMS) organization, dedicated to building a service engine that solves today’s customers problems and prevents tomorrow’s. The team combines deep product expertise with operational and analytical skills to design and manage scalable processes that support millions of advertisers across multiple products. PSO is made up of multiple teams that focus on connecting product teams with customers, alpha/beta product testing, and providing operational and technical support for business products.A Customer Immersion is a series of conversations that bring product teams and customers together around a focused topic, driving product development by creating a better understanding of real-life business challenges, market opportunities and industry insights. The management of the immersion experiences is critical in providing learning opportunities for our product teams, and in fostering mutually valuable exchanges between our partners and Facebook.As an Immersion Program Manager, you will partner with product teams (Product Marketing Managers, Product Managers, Designers, Researchers, Engineers, and others) to provide best in class end-to-end operational and strategic support to enable seamless and high-quality engagements with businesses. You will prioritize immersion requests and manage immersion execution, allowing FB product teams to connect with clients around the globe and creating a platform for business to share insights.
Run cross-functional virtual meetings to understand immersion goals and to prepare teams for direct client interactions
Work with our Sales teams to identify appropriate clients for each client meeting
Work directly with clients to coordinate scheduling of client meetings and set expectations
Compile key product and market information into client briefs and immersion prep documents
Work with vendors to provide in market translation support
Coordinate and lead team debrief sessions
Communicate proactively to mitigate challenges, roadblocks in immersion preparation
Simultaneously manage multiple immersion projects on different product teams
2+ years of experience working in Operations, Strategy Consulting, or Program Management
Experience managing relationships in an organization both internally and externally
Communication skills and experience collaborating with a team and cross-functional partners
Experience organizing project plans, setting priorities and developing timelines
Experience in Sales or Advertising
Experience working in a fast-paced, ambiguous environment
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.