Product and Service Operations (PSO) mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed. We embrace a culture of innovation, ownership and accountability and are uniquely positioned at the intersection of product and service. This allows us to partner with teams across Facebook to drive our business forward by representing the community to improve their experience, implementing in-product solutions, enhancing customer support operations, combining quantitative with qualitative signals to drive product launches, focusing on data management and scaling measurement outcomes.The PSO New Products team is seeking a Team Lead who is passionate about testing and launching Facebook’s newest products geared towards partners ranging from advertisers to creators to publishers and more. This role will also be responsible for growing and developing a dynamic team by providing mentorship, guidance, and career development. The ideal candidate will be strong at cross-functional communication and project execution, knowledgeable about marketing, attuned to the media ecosystem, and have an aptitude for measurement and data analysis. They will advocate for the team’s goals while balancing the needs of their cross-functional partners in Product Marketing and Product Management. This Team Lead will also play an important role with the New Products’ leadership team. They will have a responsibility to influence projects and drive alignment.
Develop a dynamic and diverse team by providing mentorship, guidance, and career development
Lead a sub-function by showing complete ownership for vision, intent, goals, KPIs, roadmaps, etc.
Conduct prioritization conversations with product teams ensuring their program managers are set up for success in working on the right set of product launches
Evangelize the team’s efforts, communicates regularly (regarding critical fires, on-going issues, project updates, and other items) to keep necessary partners in the loop
Work extensively with cross-functional partners – e.g. Product Management, Product Marketing Management, Marketing Science, Strategic Partner Managers — in order to scope engagement models. Put more process and structure in place (simple plug & play model for scale)
Works closely with their own manager to share ideas, challenges, etc. and agree on strategies to remove roadblocks, improve on ideas, prioritize work for themselves and the team
Bachelor’s degree in Marketing, Advertising, Statistics, Economics, Business, or related field
8+ years work experience in marketing, client success, consulting or equivalent environment
1+ years of people management experience, with experience attracting and scaling teams
Project management experience and experience running strategic projects with cross-functional teams
Communication and presentation experience with proven track record of working with executive level leaders
Knowledge of the advertising marketplace and ad products
2+ years work experience in marketing digital campaigns
Comfortable dealing with ambiguity and unstructured problems
Open, collaborative and proven team player, with experience initiating and driving projects to completion with minimal guidance or support and a service orientation
Experience leading data-driven projects and excels at communicating results and insights to cross-functional partners
Experience contributing at both strategic and operational levels
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.