Google Fiber Hiring for Relationship Manager, Multifamily, Google Fiber at Austin, TX Full Time
Minimum qualifications:
- High school diploma
- 1 year of employment or school activities related to customer service or sales.
Preferred qualifications:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Proficiency in SalesForce.
- Experience with effective relationship-building or partnership development.
- Demonstrated success managing long-term relationships and meeting customer care success metrics.
- Strong work ethic, ability to navigate ambiguity, and solid communication skills.
- Ability to speak Spanish.
About the job
“My internet is too fast!” …said no one, ever. Google Fiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe that customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you’ll work in a fast-paced environment that’s challenging the status quo in the Internet industry. As a Google Fiber MDU Relationship Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc.). You will own and cultivate strong relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber’s residential internet, voice, and TV services. You will maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive growth through customer acquisition programming and events, and successful customer care.
Responsibilities
- Meet or exceed quarterly portfolio pen growth sales quota by promoting Google Fiber’s internet, voice, and TV services.Drive pen growth through customer acquisition programming and events, and successful customer care retention management.
- Own relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point of contact for the property.
- Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the Google Fiber value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio pen (including sales, marketing, installation, churn, customer service, etc.) and make recommendations to drive growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless, end-to-end customer and partner experience.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.