Google Fiber Hiring for Relationship Manager, Multifamily, Google Fiber at Irvine, CA Full Time
Minimum qualifications:
- High school diploma.
- 1 year of employment or school activities related to customer service or sales.
Preferred qualifications:
- 2 years of experience in sales or strategic account management, carrying a quota, in the ISP or telecom industry.
- Experience in effective relationship-building or partnership development.
- Experience successfully managing long-term relationships and meeting customer care success metrics.
- Proficiency in Salesforce.
- Ability to navigate ambiguity, and excellent communication skills.
- Ability to speak Spanish.
About the job
As a Google Fiber Multifamily Dwelling Unit (MDU) Relationship Manager, you will be responsible for increasing the number of active residential customers within an assigned portfolio of multi-dwelling/multi-family properties (apartments, condos, etc). You will manage and cultivate solid relationships with property owners, managers, and building staff to promote the growth and retention of Google Fiber’s residential internet, voice, and TV services. You will maximize impact by acting as a single point-of-contact for staff, and leverage relationships to drive growth through customer acquisition programming and events and successful customer care.
“My internet is too fast!” …said no one, ever. Google Fiber’s mission is to deliver abundant, reliable internet on networks that are always fast and open. On our team, you’ll work in a fast-paced environment that’s challenging the status quo in the broadband industry.
Responsibilities
- Meet or exceed quarterly portfolio/business growth goals by promoting Google Fiber’s internet, voice, and TV services, through customer acquisition programming and events, and successful customer care retention management.
- Manage relationships with property owners, managers, and building staff within an assigned portfolio of multi-dwelling properties. Act as the main point-of-contact for the property.
- Obtain a robust knowledge of Google Fiber’s network and technical deployment, and communicate the value proposition to property management, staff, and tenants.
- Consider the impact of all cross-functional teams on portfolio growth (including sales, marketing, installation, churn, customer service, etc.) and make recommendations to drive business growth.
- Display solid communication skills internally and externally, and partner with other Google Fiber team members to ensure a seamless end-to-end customer and partner experience.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.