Google Fiber Hiring for Technical Operations Manager, Drops and Installs, Google Fiber at Austin, TX Full Time

About the job

At Google Fiber, our mission is to create abundant internet on networks that are always fast and always open. You’ll work in a fast-paced, start-up environment that is challenging the status quo in the broadband industry.

Google Fiber’s projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily.

As a Technical Operations Manager, Drops and Installs, Google Fiber, you will manage a team of internal contractors and third party vendors to ensure forecasted goals are met related to: schedule, volume, cost and quality. The scope for this role includes responsibility for end-to-end vendor performance, leadership of cross-functional team initiatives and support of continuous performance improvement programs. You will ensure the team executes against strategic customer facing activities related to service activation and service assurance. You possess strong analytical skills, vendor management capabilities, technical understanding of fiber to the home (FTTH) networks and strong communication skills. This team is on-the-ground executing complex projects that bring internet access to people. You are highly motivated, hard working self-starters who are results-oriented to join our team.

“My internet is too fast!” …said no one, ever. Google Fiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe that customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you’ll work in a fast-paced environment that’s challenging the status quo in the Internet industry.

Responsibilities

• Manage day-to-day tickets issued to vendors to ensure the timely completion of drop installation and repair work to the customer base. Serve as the vendor manager, track and verify invoiced quantities, own and manage vendor purchase orders (PO’s).
• Contact customers to help resolve any installation roadblocks, manage escalations from the field and approve field estimates, ensuring excellent customer service at all times.
• Ensure that Health and Safety standards are followed and coordinate Quality Inspections of drops and Installations, as well as associated reporting.
• Work collaboratively with other departments to address any drop, installation, or repairs issues and promote a positive work environment.
• Work with vendors and management to continually improve, change, and develop procedures for efficient installations, as well as report up to leadership on market performance.