Google Hiring for Community Program Manager, Google Cloud at Austin, TX Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Austin, TX, USA; Atlanta, GA, USA; Raleigh, NC, USA
Minimum qualifications:
- 2 years of experience in program/product management, customer success, or community management for a tech company
- Experience with Google Workspace and its suite of tools (e.g., Google Meet, Gmail, Sheets, Docs, Slides)
Preferred qualifications:
- Experience with Google Admin console
- Experience with online community platforms
- Interest in a Professional Collaboration Engineer certification
About the job
The Google Cloud Community is an online hub for Google Cloud customers to connect with one another and tap into the collective knowledge of its global members. The Google Workspace community is a place to help and support our global customer base of Google Workspace administrators, developers, and change management professionals.
In this role, you will manage the community platform infrastructure, member engagement, and members acquisition strategies, and work with internal stakeholders to help accelerate our customer’s adoption of Google Workspace. You will work with product management, engineering, customer success, and support to close the loop on product feedback and trending topics.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Represent the Google Workspace community both externally and internally and help develop community engagement strategies to grow membership and promote conversations
- Manage the Google Workspace Feature Ideas program and liaise with product teams for status updates
- Connect with internal experts for participation and content including the launches team, product managers, and customer support
- Promote events and products using the conversations and community interactions
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.