As a Contact Center Consultant, you will work directly with Google’s most strategic customers on critical conversational AI projects to help them transform their contact centers. You will build conversational interfaces and virtual agents for customers using core Google products and Contact Center AI. You will be an engagement lead for strategic Google Cloud customers doing requirements gathering, program management, addressing customer feedback and delivering virtual agent solutions. You will help them develop, deploy, and manage solutions in production. You will provide technical project management, consulting, and technical aptitude to customer engagements while working with client executives and key technical leaders to deploy these solutions via Google’s Cloud Platform. You will maintain close partnership with Google’s Cloud AI Engineering teams to build and constantly drive excellence in our products.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.