Google Hiring for Content Manager, Google Cloud Community at Austin, TX Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Austin, TX, USA; Atlanta, GA, USA; Raleigh, NC, USA
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 3 years of relevant experience
- Experience in producing content in various mediums and channels (i.e. blogs, websites, text, video, images, and gifs)
- Experience with editing, proofreading, and publishing
Preferred qualifications:
- Experience working with enterprise technology
- Experience with Google Cloud products
- Data-driven decision-making approach
- Well crafted storyteller at heart
- Passion for enabling others with great content
- Multilingual
About the job
The Google Cloud Community (googlecloudcommunity.com) is an online hub for Google Cloud’s customers to connect with one another and tap into the collective knowledge of its global members. Consisting of two distinct communities for Google Cloud and for Workspace, the community is a place to help and support our global customer base of administrators, developers, and architects.
As part of the Customer Experience organization, the community team manages the community platform infrastructure, member engagement, and members acquisition strategies and works with internal stakeholders to help accelerate our customer’s adoption. The community team works with product management, engineering, customer success, and support to close the loop on product feedback and trending topics.
As a Community Content Manager for the Google Cloud Community, you will be responsible for owning and developing the community content strategy. You will serve as a key player of the Community team, driving strategy and execution of all things content, knowledge, and resources. You’ll help us build and promote a continuous stream of timely, relevant, and curated content to ensure that Google Cloud users are supported in a self-service environment.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Create and execute content calendar to increase community awareness and engagement
- Institute global content creation, management, and publishing processes that scale
- Work cross-functionally to discover, curate, oversee, and publish content and resources ensuring consistency and quality
- Partner with cross-functional teams including marketing, product, developer relations, and customer success to collect, leverage, and promote content online and in-person
- Launch a blog program and guidelines consistent with our brand voice, style, and tone
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.