Google Hiring for Director, Central Strategy and Operations, Google Customer Solutions – Redwood City at Redwood City, CA Full Time
Applications will be accepted through July 30, 2021.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 15 years of experience in strategy and operations leadership
- Experience managing cross-functional and global teams in the technology, Internet and/or media industries.
Preferred qualifications:
- Strong business sense with distinctive problem solving and analysis skills
- Deep knowledge of Google’s Ads products, sales teams, and/or service operations, and the customer and competitive contexts in which they operate
- Ability to operate with a high degree of integrity
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving, team environment
- Ability to attract and retain senior talent as well as cultivate a strong and highly diverse pool of talent
- Excellent written and verbal communication and interpersonal skills, with experience interacting with senior-level executives
About the job
The Central GCS Strategy and Operations Team leads global, cross-functional, cross-GCS strategic initiatives to drive growth and operational excellence. The core capabilities of the team include Strategic Planning, Incentives and Integrity, Strategy and Sales Intelligence, Executive Office, Revenue Strategy and Operations (RSO) Business Management, and the Customer Experience Center.
In this role, you will be responsible for defining the strategy for cross-GCS initiative that will accelerate Small and Medium Business (SMB) ads business growth. This is a strategic role that will require you to manage complex processes as well as develop solutions to ambiguous and high visibility business challenges. Additionally, you will interact with key stakeholders, senior executives and cross-functional leaders as you drive alignment, strategic change management, and overall communications.
You are a well-rounded performer who can be a key contributor in a growth environment. You should be independent and can crunch the numbers one minute, partner with senior stakeholders to think through strategic issues, and communicate effectively with a global team to drive significant change initiatives.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Lead annual business planning, quarterly accountability processes, and resource management across GCS.
- Focus on incentives and compensation design, productivity goal setting, compensation integrity, and ads/shopping policy.
- Lead Channel Management on behalf of GCS, with the execution of global customer and seller surveys, and strategic special projects.
- Responsible for GCS Executive business management and the development, launching, and landing of global people priorities for GCS.
- Lead Revenue Strategy and Operations (RSO) planning, people priorities, and knowledge management.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.