Google Hiring for Director, Global Customer Programs, Google Cloud at New York, NY Full Time
Applications will be accepted through November 3rd, 2021.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; New York, NY, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 10 years of experience in executive engagement programs, customer advisory board programs, strategic partnerships, sales or sales enablement, or program/product management.
- Experience building, delivering, and executing, scalable processes.
- Experience working with C-Level and Executive stakeholders to discuss requirements proposed programs.
Preferred qualifications:
- MBA or equivalent relevant business experience.
- 15 years of experience managing teams in customer-facing roles.
- Experience building and driving the strategy for a Briefing Center and Customer or Partner Advisory Board Programs at a global enterprise company.
- Understanding of Cloud Computing concepts in general and/or Google Cloud specific technologies, platforms and solutions.
- Demonstrated ability to work effectively across internal and external organizations and deliver customer feedback back into the business through a closed loop process.
- Excellennt verbal and written communications skills, with demonstrated leadership skills at a global enterprise company.
About the job
The Customer Advocacy and Insights team represents Google Cloud’s collective customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. The team’s charter is to enhance relationships with Google Cloud’s most strategic customers and ensure their perspectives are solicited, heard and acted upon, using it to identify and alleviate customers’ biggest challenges in working with Google Cloud Platform (GCP) and Workspace.
As Director, Global Customer Programs, Google Cloud, you will be responsible for accelerating business growth across Google Cloud through focus on delivering differentiated, high-impact customer Advisory Boards, Communities, and Sponsorship programs. You will define what “Enterprise Customer and Partner Engagement” means at Google Cloud, building the strategy for the overall engagement, define programming and see through to execution and scale. You will manage directly (and indirectly) multiple teams that deliver Enterprise-ready programming, deliver differentiated experiences, and drive meaningful change across Google Cloud engagement offerings across all regions for our most strategic customers and partners.
Responsibilities
- Drive the strategy for the evolution of Google Cloud’s Customer and Partner Advisory Board program across three major pillars: Persona, Industry, and Product CABs (customer advisory board).
- Drive the growth and expansion of Cloud’s Executive and Technical Sponsorship Program and the launch and strategic evolution for Google Cloud’s Customer Communities.
- Understand the business goals and adoption of our customers and partners, and work to develop new and innovative ways to connect them with our service teams and executives within Google Cloud and the larger Alphabet ecosystem.
- Work closely with the sales, customer success and Executive teams to help drive a closed loop feedback mechanism on our highest priority customers.
- Build enterprise-ready, core methodology for CAB, Sponsorship, and Customer Communities.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.