The Search team within Trust and Safety is recruiting enthusiastic, web-savvy individuals to work with technologies in order to keep users safe and improve the quality of Google’s Search results. As an Escalations Manager, you will develop and manage cross-functional relationships with Engineering, Product, Legal and Operations teams in a multifaceted effort to improve processes for identifying and resolving policy and quality issues on Search. You will be responsible to analyze market trends, set forward-looking strategy, and implement scaled solutions to solve user safety and quality issues, to ensure a high-quality user experience across Search products.
In this role, you will be improving escalation management procedures, collaborating effectively with the Incident Management team in Trust and Safety to ensure our response and capacity aligns with partner groups. You will follow-up on open escalations to ensure they are being actively resolved, and communicating to leadership teams to ensure visibility and awareness of ongoing issues.
You will lead a group of analysts responsible for protecting Google and its users by fighting abuse and badness on at least one Search product. You ensure trust and reputation not only for this product, but also for Google as a broader brand and company.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.