The Google Cloud Partner Advantage Strategy and Program team is focused on accelerating the adoption of Google Cloud. We are dedicated to delivering programs that create value in our partners’ businesses.
The Partner Helpdesk fuels the success of our global partner ecosystem, creating seamless connections in the sales process and enabling integration and engagement of sales, technical, marketing, and other teams within Google Cloud’s systems and processes.
In this role, you will lead an operation and global team striving to offer first-time resolution to our growing partner ecosystem. You will ensure the development of a scaled strategy, including deflection, self-help, and bot automation to deliver support to our partners.
Leveraging data analysis, process engineering, and operational optimization, you will ensure that the team operates with seamless cross-functional teamwork. You will also lead regular business reviews and roadmap discussions as it pertains to launches and ongoing partner experiences.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.