Google Hiring for Global Program Manager, gTech at San Francisco, CA Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: San Francisco, CA, USA; Mountain View, CA, USA
Minimum qualifications:
- Bachelor’s degree in Business Administration, Operations, or Engineering or equivalent practical experience.
- 7 years of experience in project or program management.
- Experience working with data, analytics, and technical teams.
- Experience in applying project management tools.
Preferred qualifications:
- Experience working in professional services organizations.
- Ability to manage multiple, time-sensitive projects with competing priorities, while working independently to drive projects to completion with minimal guidance and high attention to detail.
- Ability to streamline complex processes and implement workflows designed to increase efficiency.
- Excellent problem-solving, critical thinking, analytical, and communication skills.
About the job
gTech’s Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google’s Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech’s Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.
The gTech Knowledge, Infrastructure, and Tools (gKIT) is responsible for the customer and frontline team experiences for gTech’s Ads Ecosystem in our service offerings through our help properties and 1:1 service offerings. We deliver content and service platform strategies in close relationship with our Services, Product Management, UX, and Engineering partners. We are advocators of our customers, promoting the big-picture vision that is backed by data-driven insights. Our work enables Google to deliver a delightful services experience to our millions of Ads customers.
As a Program Manager on our team, you will work cross-functionally with a wide network of partners, spanning multiple organizations as well as within gTech. You’ll focus on promoting complex tooling initiatives for our Professional Services organization.
You will partner with technical delivery teams to ensure strategic alignment across multiple stakeholders, prioritization of seamless experiences for our customers, and successful execution of high-priority initiatives. You will have the opportunity to drive complex initiatives from conception to implementation and will be sought out as a trusted advisor by our partner teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Drive governance and engagement cadence across multiple work streams to ensure clear decision and escalation paths.
- Bridge strategic business objectives and technology roadmap to drive maximum impact and alignment of product lifecycle (i.e., design, build, pilot, experiment, and deployment) plans for major system or feature launches.
- Architect the program strategy and objectives through the following: collaborating with technical and analytics teams to design and build program objectives, priorities, implementation plans; assessing and communicating impact to business stakeholders.
- Align with stakeholders to ensure continuous execution of program milestones, deliverables, and success metrics providing regular updates, storyboards, and communications to stakeholders and partners for alignment.
- Collaborate with partner teams and subject-matter experts (SMEs) to surface risks, action items, or key dependencies impacting program delivery quality or timeline.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.