This organization drives the strategy, design, planning, and operations of Google Customer Solutions (GCS). In this role, you will manage program design, strategy, and operations for GCS’s teams. Your goal is to bring the best of Google to our Mid-Market customers and to generate sustainable impact for Google.
You will design and implement program segmentation, role and pod structures, book assignment logic, and manage day-to-day operations. You will lead a team of program managers to design and implement customer segmentation, develop assignment logic to ensure the right support for each customer, and run program operations to drive impact for customers and Google. You will support your team members with problem solving, stakeholder management, and communication, while providing mentorship to support professional development and career growth.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.