Log In
Sign Up
Google Hiring for Head of Mid-Market Sales Program Management and Operations at New York, NY Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Redwood City, CA, USA; New York, NY, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 13 years of experience in leading strategy and operations for organizations
- 4 years of experience managing a team
- Experience influencing and communicating with executive stakeholders
Preferred qualifications:
- MBA or equivalent practical experience
- Experience working in sales strategy and operations
- Experience developing executive communications
- Ability to engage, manage, and influence across levels and organizations
- Excellent problem-solving skills with an ability to lead and land complex and operational initiatives
- Outstanding communication skills
About the job
This organization drives the strategy, design, planning, and operations of Google Customer Solutions (GCS). In this role, you will manage program design, strategy, and operations for GCS’s teams. Your goal is to bring the best of Google to our Mid-Market customers and to generate sustainable impact for Google.
You will design and implement program segmentation, role and pod structures, book assignment logic, and manage day-to-day operations. You will lead a team of program managers to design and implement customer segmentation, develop assignment logic to ensure the right support for each customer, and run program operations to drive impact for customers and Google. You will support your team members with problem solving, stakeholder management, and communication, while providing mentorship to support professional development and career growth.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Manage and mentor a team of program managers, facilitating the design, launch, execution, and landing of Mid-Market program priorities.
- Design and implement program segmentation, role and pod structures, book assignment logic, and manage day-to-day operations.
- Partner with leadership and cross-functional partners to help design, shape, launch, and manage program vision.
- Drive project management and change management to launch and land innovative initiatives with partner teams, and support operations while safeguarding program impact.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
