Google Hiring for Hybrid Cloud Technical Solutions Engineer, Google Cloud at Reston, VA Full Time
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
- Experience configuring and troubleshooting Kubernetes infrastructure.
- Top Secret US Government Security clearance.
Preferred qualifications:
- Experience working directly in a customer facing role.
- Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
- Knowledge of basic web technologies (HTTP, HTML, DNS, etc.).
- Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, and/or local and cloud storage.
- Excellent troubleshooting, attention to detail, and written and verbal communication skills.
About the job
As a Hybrid Cloud Technical Solutions Engineer, you will be a part of a global team that provides 24×7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue.
You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. This will include a need to sometimes work non-standard work hours, shifts, or weekends. In this customer facing role, you will help agencies to deploy innovative cloud computing solutions and solve technical problems using the latest Google Cloud technologies.
The Hybrid Cloud Services team assists with the entire hardware/software lifecycle, including planning, deployment, maintenance, upgrading, monitoring, and capacity planning. Our services are especially crucial for hybrid customer engagements where Google Cloud is delivering and maintaining infrastructure inside the customer’s on-premises environment. These deployments incorporate requirements such as disconnected mode, security clearance, sovereign, and geographical constraints.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of engineers/consultants that globally ensure 24 hour customer support.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.