Google Hiring for New Business Account Strategist, Onboarding, Google Customer Solutions at New York, NY Full Time
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 2 years of experience in media account management and/or the advertising industry.
- Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).
Preferred qualifications:
- Demonstrated experience of managing and customizing experience for a customer base.
- Ability to multi-task and to manage multiple projects at a time while paying strict attention to detail.
- Demonstrated creative thinking and problem solving skills.
- Proactive, ability to work with minimal guidance with the demonstrated capacity to lead, motivate and work well with others.
- Effective written and verbal communication skills.
- Comfortable with proactively reaching out to customers, and assisting them in adding value to their business.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe. As a New Business Account Strategist, you’ll be a critical member of our Onboarding Team, managing the onboarding of new advertising customers for Google throughout the region. You will be engaging with new customers and supporting them in learning how best to utilize Google solutions for their business, while also developing digital advertising solutions that meet their growth goals and business objectives. In addition, you will manage the relationship with our acquisitions and sales team for customers. You’ll work with a highly engaged team and use your creative skills to grow and transform the business, while also using your consultative skills to understand our advertisers’ needs and to deliver measurable solutions.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google’s advertisers.
- Work closely with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) Sales to deliver seamless customer handovers and to ensure a Googley customer experience.
- Implement creative ways to improve our customer relationships. Tailor and share performance-enhancing suggestions and promote other Google products.
- Communicate with customers proactively, via phone and email.
- Provide strategic advice and help our advertisers get the best return on their advertising investment by working closely with them in a consultative role.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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