Google Hiring for Partner Engineer, Android Enterprise, Partner and Customer Operations at New York, NY Full Time
Note: By applying to this position you will have an opportunity to share your preferred working location for this position from the following: Mountain View, CA, USA; New York, NY, USA
Minimum qualifications:
- Bachelor’s degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 7 years of experience related to Android, technical troubleshooting, and customer relationship management.
Preferred qualifications:
- Experience implementing and adapting the Android framework on mobile devices.
- Experience in enterprise mobile solutioning, deployments, and technical issue resolution.
- Programming experience in Java, Python, C++, or JavaScript.
- Proven ability to adapt your message to the technical level of the audience, and comfort presenting technical materials to large groups.
- Ability to work well in a cross-functional and geographically dispersed team.
About the job
The Android Enterprise Partner and Customer Engineering team is focused on enabling enterprises everywhere to adopt Android as their preferred mobile device platform. You will play a critical role supporting our enterprise OEM partners and customers in building support for the Android Enterprise platform. With your help, we’ll improve the way we engage with OEM partners and customers, allowing for many customers to deploy at scale and holding OEM partners accountable to high standards. While acquiring expertise in the Android platform APIs, you’ll both troubleshoot and fix issues with our partner software engineering teams and communicate Android capabilities and roadmaps to customers and OEM partners.
You’re an independent contributor who works closely with both our partners and our engineering and product teams. You’re comfortable with diving into technical challenges with customers and guiding our OEM partners through API implementation and design choices, while also improving our team’s and our partners’ operations and providing clear and concise feedback to our internal stakeholders. When you’re not troubleshooting and guiding OEM partners, you’re looking for ways to increase Android Enterprise knowledge through writing implementation and support guides, developing training materials, and helping your teammates to succeed.
Responsibilities
- Provide consult to priority OEM partners and collaborate with the product, engineering, and support teams to resolve policy exception requests, systemic bugs, and issues.
- Own the operational relationship with our priority OEM partners, develop requirements and metrics to measure deployment and support success, and hold them accountable to that standard.
- Provide product solution improvements and market opportunities to Product Managers and Engineering teams.
- Enabling the Android partner community through the development of technical tools and documentation to expedite solution deployment, and improve product serviceability.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.