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Google Hiring for Partner Success Manager, Channel Partner, Google Customer Solutions at Redwood City, CA Full Time
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in one or more: data analysis, strategy, operations, product marketing, project management, program management, UX, or platform integrations.
- 5 years of client-facing experience, customer support, or account management.
- Experience achieving quarterly goals.
Preferred qualifications:
- Experience with Application Programming Interfaces (APIs).
- Experience running go-to-market, sales, marketing, and/or customer success programs.
- Experience in growth marketing to acquire and grow SMBs at scale.
- Ability to understand financial terms, to think strategically, and analyze the needs of clients.
- Ability to communicate with diverse stakeholder groups on both technical and non-technical matters with high productivity, multi-tasking, and meeting deadlines.
- Ability to understand, analyze, and draw insights from large datasets of ads product performance results, A/B tests, and performance benchmarking.
About the job
Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google’s key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
The Global Channel Partner team is the strategic partnership of Google Customer Solutions (GCS). Channel Partner focuses on building and managing long-term relationships with leading technology companies in the small business space. We are focused on empowering small- and medium-sized businesses (SMB) with Google’s advertising solutions all toward the goal of driving business growth for customers, partners, and Google. Members of this team gain broad exposure to products and teams as we’re identifying and implementing solutions that best suit the unique needs of channel partners and their SMB customers.
In this role, you’ll cultivate partnerships to ensure they can take full advantage of Google’s offerings while delivering business impact to the partner through direct and indirect growth. You will help discuss opportunities with partners in order to best represent our users, products, and programs.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the “human face” of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Drive scaled go-to-market plans to drive Google Ads acquisitions in partnership with technology platforms. Identify and promote additional opportunities for partners to retain and grow their customer portfolio.
- Develop forward-thinking recommendations based on data-driven analysis and align with partner and advertiser goals. Quantify and prioritize high-impact opportunities with clear recommendations.
- Develop excellent customer-facing relationships in partners’ platform teams, including Marketing and Product technical stakeholders who own roadmap decisions and product launch processes.
- Serve as liaison with partner regarding product launches and advertising opportunities while ensuring that partners are satisfied with their business growth.
- Design systems for account support and optimization, ensuring accounts integrated into partners’ platforms are provided with the best customer experience possible via our partner’s tools and solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
