Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.
The position of the Planning & Workforce Management Lead is a critical role connecting our globally distributed support operations. You’ll work with our leadership team to meet the evolving IT Support needs of Googlers across hundreds of offices in a 24×7 multi-channel environment. You will be data-driven, innovative, collaborative and passionate about user support at scale. Your analytical and communication skills will be on display through effective workforce management planning, forecasting and optimization to deliver an exceptional customer support experience at scale. You will implement the tools and processes necessary to do so, and drive the execution and rollout of such initiatives.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.