Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 5 years of program management experience
- Experience in managing IT support as a service across an ecosystem of applications, systems, and tools within Finance, HR, Legal, Marketing, Supply Chain, Facilities, and Operations business functions
Preferred qualifications:
- Experience with Software Implementation/Integration
- Experience in vendor management processes including managing multiple global vendors in multi-year agreements and execution of extended workforce projects
- Experience managing multiple interdependent projects of moderate to high complexity and scope
About the job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
Google’s projects, like our users, span the globe and require managers to keep the big picture in focus. As an IT Application Support Program Manager at Google, you will lead complex, multi-disciplinary projects. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating goals to project stakeholders. Your projects often span offices, time zones and hemispheres, and it’s your job to keep all the players coordinated on the project’s progress and deadlines.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Manage full lifecycle of vendor engagements including on-boarding, coordinate vendor security audits, and site assessments
- Host weekly, monthly and quarterly business reviews with support partners to review performance and goal improvements
- Initiate and launch new services as part of our innovation strategy (new products, new channels, new technologies)
- Measure, monitor and report service quality, prioritize issues and critical incidents, and coordinate with cross-functional technical and business teams for resolution
- Manage work allocations, capacity, and shifts for 24×5 global support operations
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.