Minimum qualifications:
- Bachelor’s degree or equivalent practical experience
- 2 years of experience working in a customer-facing role
- Experience operating an event and/or conference venue or briefing center for a global company
- Experience using Google Workspace and Salesforce
Preferred qualifications:
- Knowledge of the cloud industry landscape and products areas
- Ability to adjust and improve processes that will benefit customers, internal executives, and sales teams
- Ability to build relationships and collaborate with leaders and peers from multiple regions and across geographies.
- Ability to create a positive and lasting experience for customers with excellent attention to detail
- Ability to prioritize workloads, quickly transition between projects, and adapt to unanticipated issues that arise to ensure a positive customer experience
- Ability to work in a team environment and strive for high standards
About the job
The Google Cloud Platform team helps customers transform and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role you will lead onsite and event operations as executives from enterprise companies discover the power of partnering with Google Cloud.
You will host tours, oversee the concierge team, and partner with vendor management. You’ll develop a process with on-site teams, own vendor relationships, work with the catering team, and manage relationships with the security team as necessary.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Responsibilities
- Manage the customer experience and oversee daily operations, including escalations, logistics, operations support, space usage, budget support, future-proofing, and guidelines.
- Serve as the primary lead for the Coordinator team, guiding the team around process changes, escalations, and own logistics-only briefings in collaboration with the Coordinator team.
- Develop and maintain a tracker that includes services communication, provide information to team on a timely basis as it impacts the usage of the space, and attend weekly Real Estate and Workplace Services (REWS) meetings.
- Lead remodels as necessary from a program management perspective. Remain informed on budget allocation in partnership with other teams.
- Partner with catering coordinator for updates on menu. Develop a repeatable and scalable playbook, and attend weekly meetings as necessary.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.