The Customer Advocacy and Insights (CA&I) team represents Google Cloud’s customers across various industries and global regions to ensure the broader organization is unified in resolving customer challenges. The team works across engineering, marketing, sales, services, and support to own the process for identifying and resolving challenges. The team works with customer data and uses it to identify and alleviate customers’ challenges in working with Google Cloud Platform (GCP). The Customer Advocacy and Insights team provide customer and partner engagement methodologies and avenues to the various parts of the organization.
In this role, you will work with stakeholders across all parts of the organization to support critical business operations through data analytics and metrics. You will be responsible for ongoing metrics and dashboard updates to provide key business insights used during monthly reviews. You will influence customer experiences and drive to ensure customer feedback has the necessary internal impact. You will support operational aspects of the business.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.