The gTech gCare Business Transformation and Innovation (BTI) team leads breakthrough transformations that reimagine support. We pursue operational excellence with a differentiated support strategy based on the customer value, complexity, and issue type to address their needs.
As a Quality Manager in BTI, you will work cross-functionally with a wide network of stakeholders, and drive customer experience, quality, and efficiency. You will set up and implement future proof frameworks, processes, and tools to control, monitor, and improve the customer experience.
You will have the opportunity to re-engineer processes to deliver efficiencies and outcomes with a “technology first” mindset and solve complex problems by applying automation/Machine Learning.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.