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Google Hiring for Reverse Logistics Service Operations Manager, Devices and Services at Mountain View, CA Full Time

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Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.
  • 10 years of operations and vendor governance experience in Consumer Electronics Hardware, Consulting, Supply Chain, or related field.

Preferred qualifications:

  • Master’s degree.
  • Experience with customer-facing or carrier-facing operations.
  • Ability to effectively engage and proactively lead efforts with Business, Operations, Finance, and Engineering teams.
  • Ability to effectively manage, influence, negotiate, and collaborate for efficient operational performance.
  • Solid program management skills within a fast-paced, ambiguous, and cross-functional environment.
  • Excellent data analysis and communication skills.

About the job

In this role, you will work closely with cross-functional teams (e.g., Product Areas, Operations, Engineering, Sales, and Finance) as well as external service providers and carriers to effectively manage day-to-day service operations and resolve challenges related to our various hardware businesses.

Google’s mission is to organize the world’s information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user’s interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people’s lives better through technology.


Responsibilities

  • Oversee providers of Google’s consumer hardware’s day-to-day service operations for the North America region, ensuring all business goals are met.
  • Drive performance metrics, scorecards, and regular business reviews with service providers related to reverse logistics operational results.
  • Execute continuous improvement programs with cross-functional partners to ensure we are building support of customer’s returns and repairs.
  • Track and manage unique specifications from our various global retail partners and internal Quality teams.
  • Be accountable for all performance results and financial obligations of designated service providers.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Job Overview

  • Date Posted:
  • Job Title: Google Hiring for Reverse Logistics Service Operations Manager, Devices and Services at Mountain View, CA