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Google Hiring for Technical Program Manager, Customer Onboarding, Google Cloud Storage at Seattle, WA Full Time
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Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Seattle, WA, USA; Sunnyvale, CA, USA.
Minimum qualifications:
- Bachelor’s degree in Computer Science, Supply Chain, Industrial or Mechanical Engineering or equivalent practical experience.
- 7 years of industry experience with technical subjects and emerging technologies in cloud computing or related technical fields.
- Experience with capacity planning in a technical infrastructure or cloud-based environment.
- Experience managing cross-functional programs and engineering organizations or managing operations.
Preferred qualifications:
- Experience working in a highly technical field with engineering teams.
- Experience in capacity planning, inventory optimization or large scale infrastructure projects.
- Experience in data modeling, trend analysis, statistics, forecasting or business insights and demonstrated success in identifying and driving solutions that reduce toil, increase efficiency and improve the customer experience.
- Ability to balance big picture thinking with minute details and drive projects forward in ambiguous and fast moving environments.
- Interest in Google’s Technical Infrastructure and Cloud technologies.
About the job
Google Cloud Storage (GCS) is used to support major Google properties (YouTube, Photos, Gmail, etc.) and is a core building block for Google Cloud customers. In this role, you will have exposure to the overall product/sales strategy as well as GCS customer profiles, use cases and workloads. You will build an in-depth understanding of the overall GCS stack as well as capacity planning within a hyper-growth public cloud environment.
Responsibilities
- Lead onboarding and scaling of large external cloud customers onto GCS/GCP platform and drive assessment of Compute, Storage, and Network capacity required to onboard and scale customer workloads.
- Build a customer onboarding roadmap to meet the overall strategy and goals of Product, Site Reliability Engineering, Product Management, and Engineering teams.
- Identify pain points and drive cross-functional initiatives to improve the overall customer experience, while reducing inefficiency for stakeholders.
- Leverage data analysis to identify trends/correlations to develop insights that can improve the processes, make decisions, identify, and implement the key metrics to assess the success of the overall program.
- Work across various organizations to understand the sales pipeline, customer workloads, load parameters, and integrate this information into the GCS capacity planning life cycle.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
