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Google Hiring for Technical Solutions Engineer, Apigee, Google Cloud at Boulder, CO Full Time
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Additional Information
Minimum qualifications:
- Bachelor’s degree in Science, Technology, Engineering, Math or equivalent practical experience in technical support, professional services, software development, or product operations management.
- Experience with reading/debugging code in one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
- Experience with owning/advocating for customer issues or needs.
Preferred qualifications:
- Experience with middleware, web services, and related standards (e.g., HTTP, REST, SOAP, and OAuth).
- Experience working in consulting/engineering and product support.
- Knowledge of Linux system administration with excellent network administration skills.
- Ability to quickly prioritize multiple tasks.
- Excellent troubleshooting and problem solving skills as well as effective communication skills.
- Excellent attention to detail in a fast-paced setting.
About the job
The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.
Our Technical Solutions Engineers work to solve production issues on customers’ business critical applications. You will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You will use your experience to identify the root problem and improve support by working with a team of engineers and product managers. You will make our products easier to adopt and use, by making improvements to the product, tools, processes, and documentation. You will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Additional Information
(Colorado only*) Minimum full-time salary range between $87,000 – $94,000 + bonus + equity + benefits.
- Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.
Responsibilities
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Develop an in-depth understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, so we can identify and resolve future challenges quickly.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and Customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work closely with multiple Product and Engineering teams to find ways to improve the supportability, products, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
- Understand customer challenges and advocate for their needs with cross-functional teams.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
