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Google Hiring for Technical Vendor Program Manager, Global Customer Care, gTech at New York, NY Full Time
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in program management processes.
- Experience managing projects across stakeholders.
Preferred qualifications:
- Experience in project management, multi-tasking, and delegation.
- Experience troubleshooting with JavaScript, HTML, and CSS.
- Experience in developing technical solutions/tools in partnership with Product Engineering and Business teams.
- Experience in advertisement technology and publisher-facing technologies.
- Experience with process management systems (i.e., Kaizen, Six Sigma, or Lean).
- Ability to present analysis and complex concepts to multiple audiences.
About the job
gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users. As a cross-functional and global team, it’s our job to help keep the lights on and the ads fresh.
We work with Sales, Product, and Engineering teams within Google to develop better tools/services and improve our products based on the needs of our customers.
The Vendor Operations team manages our global publisher vendor teams and ensures that operations are controlled, efficient, and measurable. We partner with our outsourcing partners to scale programs consistently, globally, and successfully. We also partner across our Global Publisher Solutions team to deliver outstanding results.
As a Technical Vendor Program Manager, you’ll play a critical role in the organization by monitoring our vendor management ecosystem. You will drive continuous improvement efforts through partnership with outsourced suppliers and the broader Vendor Operations and SalesTechnology organizations.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Manage vendor programs/projects and monitor vendor performance using standard templates and cadence.
- Identify process improvement opportunities, channel feedback to stakeholders, and support vendors in ongoing activities (i.e., best practices, training, quality review, monthly planning of resource staffing, and certification/tools access).
- Manage strategy for new projects and the relationships with the vendor service providers.
- Identify process improvement areas/solutions and share and encourage best practices.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
